SHIPPING AND RETURN INFORMATION
When will my order ship?
Once you place an order, it will be confirmed within one business day via email. Our typical shipping time is 48 hours on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock. To check the status of your order, sign in into your account by clicking on "SIGN IN" link on the top of this page.
What is your return policy?
Your 100% satisfaction is our goal. If you are not happy with any purchase, we will exchange it or refund your money within 30 days of the date the order was placed. Unfortunately, orders older than 30 days cannot be returned or exchanged.
We will refund you the price of the unopened and unused product(s) upon receiving the item(s). Please email us at firstname.lastname@example.org with your Order# before returning any items. Items must be received in a the same condition as you received them. SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED SHIPPING UNLESS YOU RETURN AN ITEM THAT HAS BEEN DAMAGED.
Damaged items will be replaced with an identical product only. A photo of the damaged item may be required.
Items received as a gift (paid for by someone other than you) can be exchanged or returned for a store credit, ONLY IF IN PERFECT CONDITION AND WITHIN 30 DAYS OF WHEN THE ORIGINAL ORDER WAS PLACED. We do not accept returns on sale items. ALL SALES ITEMS ARE FINAL.
Please contact us at 305.885.1269 or email us at email@example.com within 7 days of receiving your order if there is a discrepancy with your shipment. Claims received after 7 days will not be considered. If you will be making a return, please address the package to:
7105 NW 41st Street
Miami, FL 33166
Please send your return package via UPS or Parcel Post insured. Insurance protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.
IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in new/resalable condition for a refund.
Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). Shipping costs will not be refunded. If you paid by credit card, we will credit back the amount to your credit card. If you are returning an item because it arrived damaged, we will also refund you the initial shipping costs and the charges incurred to return the item to us.
Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.
Exchanging an item at DECOCANDLES: If you wish to exchange product(s), please note that return and replacement shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to DECOCANDLES. Replacement shipping is a service paid to a shipping courier so they will transport the replacement item to you.
What are your shipping options?
Rates for shipping within the USA are calculated based on the weight of your package, your location and the speed of delivery. Shipping costs are automatically calculated for you in your shopping cart as you place your order. We're continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers.
At DECOCANDLES, we ship all products via UPS to the 48 contiguous United States. Due to extremely high shipping costs, we cannot offer free shipping to the following areas: Alaska, Hawaii, Puerto Rico or the Virgin Islands. We do not ship to P.O. Boxes. UPS ground shipping takes 1-7 business days to arrive once it leaves our warehouse in Miami, Florida. Next Day, 2nd Day and 3 Day Select (where available) will arrive on the next business day, 2nd business day and 3rd BUSINESS day, (not counting Saturdays & Sundays) respectively, FROM THE DATE SHIPPED. We also offer FREE GROUND shipping on all orders of $140 or more. FREE SHIPPING METHOD IS AT OUR DISCRETION AND WE MAY USE UPS, FEDEX or US MAIL. When FREE SHIPPING is selected, your order will be shipped COMPLETE only. If a product is out of stock, your order will be held until all items are ready to ship so order is shipped complete. You will be notified if any product is out of stock and when the estimate delivery time will be. Our system defaults to the FREE Shipping option upon checkout for orders over $140. When your order ships, you will receive a shipping confirmation email with a tracking number and you can use to track your order at www.ups.com.